Skip to content
Contact US

HOW CAN WE HELP?

Find answers, track orders, and get support from the MagnaFlow team.

GIVE US A CALL

  • Customer Service:
    Weekdays 6:30AM - 5PM PST
    MagnaFlow Support: Option 1
    Tech Support: Option 2

    Call US: 1-800-990-0905

MAILING ADDRESS

  • Corporate Headquarters:

    MagnaFlow
    1901 Corporate Centre Dr.
    Oceanside, CA 92056

  • Order Return Address:

    MagnaFlow
    3937 Ocean Ranch Blvd.
    Oceanside, CA 92056

Frequently Asked Questions
How do I place my order?

To start your order, please Shop By Vehicle. Once you input your vehicle year, make, model, sub-model and type of product you’re looking for, you’ll be shown all the different part numbers that fit. After adding an item to your cart, click the shopping cart icon in the top right of the page to begin our easy checkout process.

If I order today, when will I get my part?

If the part is in stock and the order is placed before 11am PT / 2pm ET, the order will ship same day. If the order is placed after those times, the order will be shipped out next business day. If the part is out of stock, it will ship out once back in stock and you will be notified via email.

MagnaFlow ships orders Monday thru Friday, excluding any major holidays. Depending on your state, zip code and the type of shipping method you chose, the expected shipping time will vary. Please see our transit map for more accurate time frames.

How do I check the status of my order?

You can check the status of your order anytime on the following page or by clicking “Track an Order” at the bottom of the page. You will need your order # to continue. If you’re unsure of your order #, please contact us here and include your name, phone number, part number ordered and shipping address, and one of our dedicated Customer Service representatives will get back to you.

I never received my order confirmation. What do I do?

If you purchased your MagnaFlow part from magnaflow.com, please read below. If you purchased your part from an authorized MagnaFlow reseller, please contact them to receive your order confirmation.


Please contact us here with your name, phone number, part number ordered and your shipping address. We will respond with your order details and send you an order confirmation. 

I never received my order. What do I do?

If you purchased your MagnaFlow part from magnaflow.com, please read below. If you purchased your part from an authorized MagnaFlow reseller, please contact them to inquire about your order.

Please contact us here with your name, phone number, part number ordered and your shipping address. We will review the email immediately and respond with your order status.

I received my part damaged or it’s missing a part. What do I do?

If you purchased your MagnaFlow part from magnaflow.com, please read below. If you purchased your part from an authorized MagnaFlow reseller, please contact them to initiate your return.

Please contact us here with your name, phone number, part number ordered and your shipping address.  Please take pictures of the damaged part(s) as we will need them to further investigate the claim. Depending on the severity of the damage, we will either replace the entire part or send out a replacement component. If you’re missing a component, please identify the component you’re missing and we’ll send you a replacement. Regardless, our dedicated Customer Service team will make sure you’re taken care of.

Can I cancel my order?

It’s possible that you can cancel the order if it has not yet shipped. If the order has shipped, you will not be able to cancel and will need to initiate a return here, if you choose to return it.

To check if your order has shipped, please click here. If it hasn’t shipped, please contact us here with your name, phone number, part number ordered and shipping address.

You can also contact us here for any additional inquiries regarding canceling or changing your order.

If I cancel my order, when do I get my money back?

If the order has not yet shipped, we will process the refund within 3 business days in which you’ll need to contact your credit card company to determine the amount of time they normally take to credit your account. You will receive an email confirmation of the cancelation once processed on our side.

If the order was shipped, you will need to initiate a return here. Once the refund has been processed, approved and received at MagnaFlow’s return facility, we will inspect and process the refund within 5 business days.

What’s my tracking number?

You can check the status of your order anytime on the following page or by clicking “Track an Order” at the bottom of the page. You will need your order # to continue. If you’re unsure of your order #, please contact us here and include your name, phone number, part number ordered and shipping address, and one of our customer service representatives will get back to you.

Can I ship my order internationally?

At this time, we are only shipping to the US, Canada and Mexico. If you live in another country and looking to purchase a MagnaFlow part, please contact a local reseller. If you cannot find one, please contact us and we'd be happy to put you in touch with one.

For international shipments, do I have to pay for duties and taxes?

For any orders shipped outside the US, you are responsible for paying any applicable duties and taxes. MagnaFlow is not responsible for covering these charges and will ship the product in accordance with the shipper’s international policies.

Can I ship to a PO Box?

We cannot ship MagnaFlow parts to a PO address. We require a physical address. If you do not have a physical address, you can look at having the part shipped to a courier or dedicated pickup center.

Can I ship to a FPO/APO address?

We cannot ship MagnaFlow parts to a FPO/APO address. We require a physical address. If you do not have a physical address, you can look at having the part shipped to a courier or dedicated pickup center.

Do you require a signature for delivery?

For your protection, orders over $500 require a signature upon delivery.

What is your return policy?

For any purchases made on MagnaFlow.com, MagnaFlow offers a 30 day return policy for all products that are unused and in the original packaging, effective from the confirmed arrival date of your order. For any products that are used and/or not in original packaging, within or outside of the 30 day timeframe, they will be handled on a case-by-case basis and you may be subject to a restocking fee of up to 20%. For additional information, please see our Returns Policy here.

Shipments that are undeliverable due to customer error—including but not limited to: refused deliveries, invalid addresses, or unsuccessful carrier attempts—may be subject to a deduction of the original shipping cost from any refund, determined on a case-by-case basis.

For any purchases made outside of MagnaFlow.com, please see the reseller’s specific return policy for details. MagnaFlow will not be able to accept returns not purchased on MagnaFlow.com.

How do I return my shipment?

If you purchased your MagnaFlow product from magnaflow.com, you can initiate you return by clicking here. You will need your order # and email address associated with the order. Once this information is provided, please follow the instructions indicated on the page, as well as on the return instructions email you receive. 

If you do not have your order information, please contact us here. Please include your name, phone number, part number ordered and shipping address. One of our dedicated Customer Service representatives will respond with your order information so you can process the return.

For any purchases made outside of MagnaFlow.com, please see the reseller’s specific return policy for details. MagnaFlow will not be able to accept returns not purchased on MagnaFlow.com.

How do I get a shipping label?

If you purchased your MagnaFlow product from MagnaFlow.com, when you initiate your return here and the return is approved, you will receive a prepaid shipping label to use. Please follow the instructions in the email and on the shipping labels, as well as carefully package the item. Any items returned to MagnaFlow facilities without using the MagnaFlow provided shipping label will be rejected. 

The cost of your shipment will be deducted from your return amount unless the item was covered under warranty, in which MagnaFlow will absorb the return cost.

For any purchases made outside of MagnaFlow.com, please see the reseller’s specific return policy for details. MagnaFlow will not be able to accept returns not purchased on MagnaFlow.com.

Do I have to pay to ship the part back?

If you purchased your MagnaFlow product from MagnaFlow.com, MagnaFlow will cover the cost of return shipping for all warranty returns.  For all other returns, MagnaFlow will provide you a prepaid return shipping label using our dedicated carrier discounts. Once the return is received and inspected, we will refund your purchase price less the prepaid shipping amount. 

Any items returned without using the MagnaFlow provided shipping label will be rejected.

MagnaFlow will not cover expedited shipping costs over and above the prepaid label provided.

Shipments that are undeliverable due to customer error—including but not limited to: refused deliveries, invalid addresses, or unsuccessful carrier attempts—may be subject to a deduction of the original shipping cost from any refund, determined on a case-by-case basis.

For any purchases made outside of MagnaFlow.com, please see the reseller’s specific return policy for details. MagnaFlow will not be able to accept returns not purchased on MagnaFlow.com.

What is your warranty?

Please see our warranty policy for full details.

Will a MagnaFlow part void my factory warranty?

No, it will not. It is illegal for a dealer, installer or manufacturer to deny you the OE warranty because you’ve changed the exhaust system. Please refer to the Magnuson Moss Warranty Act of 1975, 15 USC, 2302 and Clean Air Act 42 of USA code 7541 for more information.